Our Policy
At Johnstones Animal Feeds, we want you to be completely satisfied with your purchase. This returns and refunds Blackburn pet supplies policy explains how we handle returns, exchanges, and refunds to ensure a fair and straightforward process for all customers.
We aim to make resolving any issues as simple as possible while maintaining high standards of service. By placing an order with us, you agree to the terms outlined in this policy.
Returns Eligibility
If you are not fully satisfied with your purchase, you may be eligible to return the item. Products must be returned in their original condition, unused, and with any packaging intact. For hygiene and safety reasons, certain items such as opened pet food or used products may not be eligible for return.
We recommend contacting us as soon as possible if there is an issue, so we can advise on the best course of action. This returns and refunds Blackburn pet supplies policy is designed to be fair while ensuring product quality for all customers.
Refunds Process
Once a returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed using the original payment method. Please note that it may take a few working days for the refund to appear, depending on your bank or payment provider.
Refunds will only be issued where items meet our return criteria, and proof of purchase may be required.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. We will work quickly to resolve the issue, either by offering a replacement, exchange, or full refund where appropriate.
Our priority is to ensure you receive the correct products in good condition every time you shop with us.
Exchanges
Where possible, we may offer exchanges for items that are returned in line with our policy. This can be a convenient option if you need a different product or size. Exchanges are subject to stock availability.
Contact Us
If you have any questions about this returns and refunds Blackburn pet supplies page or need help with a return, please get in touch with our team and we will be happy to assist.