Nationwide Frozen DeliveryFree Click & Collect — BlackburnHuge Range of Trusted BrandsLoved by pet owners across LancashireNationwide Next Day Delivery
Nationwide Frozen DeliveryFree Click & Collect — BlackburnHuge Range of Trusted BrandsLoved by pet owners across LancashireNationwide Next Day Delivery
Everything about ordering, delivery, raw feeding and your account. Can’t find what you need? Get in touch →
Ordering & Delivery
Do you deliver nationwide?
Yes — frozen raw food and other products can be delivered nationwide, packed to keep everything frozen in transit.
Is Click & Collect really free?
Yes, Click & Collect from our Blackburn store is free on every order, usually ready the same day.
How long does delivery take?
Most orders are dispatched within 1–2 working days, with next-day delivery available to most UK addresses.
Raw Feeding
How much raw food should I feed my dog?
As a general guide, most adult dogs do well on 2–3% of their body weight per day. Use our feeding calculator on the Build a Box page for a personalised estimate.
How do I store and defrost raw food?
Keep packs frozen until needed, then defrost in the fridge for 24 hours and use within 48 hours of thawing.
Do you have chicken-free options?
Yes — see our Raw Food Brands page and the dedicated Chicken-Free Box on the Bundle Boxes page.
Account & Rewards
How do I earn loyalty points?
You earn 1 point for every £1 spent. Points can be redeemed for discounts and free items on the Rewards page.
Do points expire?
Check your Rewards page for current terms — this is a general rewards scheme, not tied to a specific expiry unless stated.